Certified engineers, fast parts replacement, onsite support…
The Summit 360 way.

“I love calling technical support!” When was the last time you said that?
After hearing our customers complain about the high cost and frustrating wait
times of their OEM technical support contracts, we knew we could do better.

Summit 360 Global Care is a 24/7/365 tech support program that gives you the same great level of service on your servers, storage, and network devices that Summit 360 customers have come to expect when they purchase our products.

The upside? We’re able to offer it at a fraction of the cost that you would expect from OEMs. That’s right. You get top-tier support (the kind you deserved in the first place) AND you pay less to access it.

Summit 360 Global Care Features:

You have the option of contacting SGC for support by phone or email 24 hours a day, 365 days a year. You’ll never reach a phone tree. A live person – AKA “first responder” – will answer the phone and start collecting the info they need to begin addressing your problem right away.

First responders will take action immediately to get certified expert technicians on the case to fix your issue. SGC eliminates red tape to get you to a fix in minimal time.

If it’s determined that you need a part replaced, we can ship 24/7/365 from 32 depots located in major U.S. cities. Onsite engineers are also available to replace parts and perform service.

Let us bring you to a place where you do say, “I love calling technical support!”